Week 1 EOC: Great Customer Service

Honestly some of the best service I've received was at an Airsoft arena called Gamepod Combat Zone; an airsoft field/store. This field is known for being the biggest indoor airsoft arena in the world, although this is because it is in a huge warehouse. The field is great with plenty of props, but there is a few issues. The field has a lack of air conditioning which causes for a lot of fogging in your eye protection. The lighting could also be better, even the refs found it difficult to to tell if someone was hit and who shot who. The buildings are nice, but it would really add to the realism if they painted them and add props to the actual buildings other than a couch here and there. I also found the lack of rentals and rental packages a problem, especially for the prices they charge. There are plenty reason to hate on Gamepod Combat Zone, but other than these few problems, you can’t be too quick to judge instantly. The quality of care for new gamers was just as good as returning airsofters. I was working on my weapon because of a random malfunction and at no charge they repaired and gave me a new fuse in case of future problems. I was a new player at the time and due to that, the employees suited up just to help me get in the game on their own free time. I also was given a new player's discount plus aloud a free mask rental when my own mask didn't meet field standards. I know for a fact I will always choose Gamepod as my field of choice."Job performance, company performance, product value, and customer satisfaction all improve when people in the same department or work group begin supporting and assisting each other and emphasize cooperation instead of competition." (MKTG, 9th Edition pg9).